Whistler, Canada (Review #3) –
Whistler is globally renowned for its natural beauty and ski slopes. Since the late 20th century, the town has attracted tourists and skiers alike, gaining further attention from co-hosting the 2010 Winter Olympics. While on a trip to British Columbia, I knew I had to make a trip over during shoulder season, and I was luckily able to find a decent deal for the group with whom I was travelling: C$810/€505 a night to stay at a 2-bedroom suite in the Hilton Whistler Resort & Spa (originally built as Delta Mountain Inn, Whistler’s first big hotel). As we were also celebrating a special occasion, this seemed like an more than apt way to kick things off, and one I hoped the Hilton brand would hopefully deliver on for my first ever booked suite. The hotel had a 4.2 external rating as at the time of writing on Google.
Arrival and Check-In
We arrived early outside of peak season to a partly cloudy day in Whistler. The Hilton is located incredibly close to the village centre, having direct access to the main shopping areas, which was a plus. We thought to attempt checking-in early first, having also requested such a few days prior to coming. The lobby both helped to set the tone for being in an upper-upscale ski resort given the overall design and furnishings, but remained cozy amid the cooler weather. While no room was initially available at arrival, they offered to handle our luggage while we explored until the room was ready. Once the actual check-in time came around, we headed back to the lodging, where the Director of Bookings himself helped us get everything sorted, even provided his card if we needed his assistance. This was a great first impression, especially for someone with no elite status, but showcases what small actions can do to make a trip more memorable and comfortable.
The Room
The suite was not on the highest floor and there weren’t too many photos online to confirm the layout and furnishings. Suffice to say, I was delightfully surprised as we opened the door and saw the gargantuan space that was in store. The suite possessed a massive living room, with an accessible balcony and fireplace, a kitchen with a full-size refrigerator and washer/dryer, 2 bedrooms, and 2 bathrooms, one of which possessed a personal steam room. On the table by the sofas, there was a note from the Hilton team paired with a bottle of wine for our celebration, which was appreciated. The master bedroom featured a comfy king-size bed and pillows, a flatscreen TV, a work desk and chair, a sizable closet, and bedside lamps and an alarm clock. The en-suite master bathroom contained an older but decently maintained sink, toilet, plush towels and robes, and the toiletries from Crabtree. The WiFi was by no means the fastest (10mbps), but there were dozens of channels and streaming options available, with multiple power outlets for charging across the rooms. The suite itself, as someone who doesn’t regularly stay in such, was impressive in size and amenities, even when noting some dated furniture that was otherwise very well maintained.
Amenities and Dining
The amenities of this property were at the level I had hoped. There was a good-size gym that was aptly-equipped for full workout sessions (a rarer site even in today’s modern premium hotels), an inviting indoor hot tub, an outdoor pool and fireplace, a spa, an onsite restaurant and cafe, and lounge. This would all seemingly make for an ideal staycation for those who want to enjoy Whistler but are probably less keen to make use of the ski slopes. I was unfortunately unable to try their restaurant for breakfast, as it costed a hefty C$65/€40 extra per person. As per the provided menu, offerings were typical Canadian and American staples such as waffles, pancakes, toast, omelettes, pastries, and fruit.
Trip Conclusion
Reception afforded us a generous complimentary late 2:00pm check-out, which was again more than we expected upon our initial request. We were pleased that we could enjoy the suite for a bit longer, especially the steam room as a much needed space from the outside’s cold seasonal winds and snow. Check-out was swift and we found ourselves leaving Whistler with good memories and a yearning to return again in the future.
Overall Assessment
Hotels rated by Getaways Guide are judged across 5 key criteria: namely: Room, Soft Product, Food, Amenities, and Price. The room was spacious and aptly furnished, even while furniture is on the older side, 4.5/5 stars. The staff and soft product were really great, ensuring we had an enjoyable stay and memories of our special occasion, 5/5 stars. As mentioned, I was unable to partake in the breakfast and will thus omit a rating in this category out of fairness in overall judgement. Amenities were plentiful and could have been sufficient on their own to have a pleasant trip in Whistler, 5/5. Finally, the price of €505 per night was fairly reasonable for one of the Hilton’s largest rooms compared to similar offerings by peers, but the added resort fees and upcharges on simple things like water were a bit steep in my own view, 4/5. While the amount paid is definitely on the higher side of most people’s budgets (mine included), the suite overall well and truly allowed for a relaxing stay that is perfect for group trips or special occasions without overly breaking the bank.
4.5 Stars (Getaways Guide Highly Recommended)
Added Insights
The Hilton Whistler Resort & Spa is in an excellent location, not just because of how close it is to the town’s many restaurants and stores, but also to the famous gondolas, which while pricey, offer scenic views of the nearby mountains on a good day that can be savoured at one’s own pace.
